Terms and Conditions

  • Computer design of the Sign shall be ready within 1 to 1 ½ weeks
  • Draft of the sign shall be sent to the customer for approval. Manufacturing will start only after the approval of the customer
  • No changes shall be made after approval received from the customer
  • Manufactured sign photo/video shall be sent to the customer for final check
  • The sign shall be handed over to the customer in 3 to 4 weeks. This is the standard time no matter how complex neon signs are
  • Electrical adapter to power the sign is included in the price
  • The shipment amount and remaining neon sign balance MUST be paid by the customer at the time of delivery / pickup / shipment either by cash or e-transfer or by Credit / Debit card on Canada Neon Mart website
  • After signs will be handed to the customer it shall be customer’s responsibility to keep it safe and secure by handling with EXTREME care
  • Canada Neon Mart will NOT be responsible if any “physical” damage (sign break) happened to the neon sign AFTER delivery to / picked up by the customer
  • Warranty of 1 year is for LED light ONLY. To repair the neon sign in case of LED stopped working at any location, neon sign MUST be sent to Edmonton address of Canada Neon Mart
  • No REFUNDS or EXCHANGE after neon sign is fully manufactured. In case of customer not liking something, sign can ONLY be rectified but deposit amount will not be refunded
  • Please be aware due to unforeseen circumstances (worker got sick, sign got broken by mistake, delay of parts & lights etc.), there could be a delay. Customer shall be informed about those unforeseen circumstances as soon as possible
  • In case of shipment to a different city than Edmonton, shipment through Canada Post will be done
  • Sample Service Invoice [ View ]